Frequently Asked Questions
Find answers to common questions about our handbags, shipping, returns, and care.
How do I care for my leather handbag?
Clean with a soft dry cloth regularly. Use a leather conditioner every few months to keep the leather supple. Store in the included dust bag away from direct sunlight, heat, and moisture. Avoid contact with water and harsh chemicals.
Are the bags genuine leather?
Yes, all bags listed as leather are made from genuine materials. We specify the type of leather (lambskin, saffiano, full-grain) in each product description. Coated canvas bags use a canvas base with a protective coating.
What sizes are available?
Most bags come in multiple sizes (Small, Medium, Large) and colors (Black, Beige, Brown). Check the product page for available options. Size dimensions are listed in the product description.
How long does shipping take?
All orders ship free to the 50 United States. Standard shipping takes 3-5 business days after processing. Orders are processed within 1-2 business days.
Do you charge sales tax?
No. All orders are tax-free. The price you see at checkout is the total you pay.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition. Contact us at info@bagladyboutique.com to initiate a return.
Do bags come with dust bags?
Many of our bags include a dust bag and authenticity card. Check the product description for what is included with each bag.
Can I adjust the straps?
Most of our bags feature adjustable straps that can be worn on the shoulder or crossbody. Check the product specifications for strap details.
What if my bag arrives damaged?
Contact us within 48 hours of delivery with your order number and photos. We will send a replacement at no charge or issue a full refund.
Do you ship internationally?
No, we currently ship to the 50 United States only.
How do I know which bag size is right for me?
Consider what you carry daily. A small bag fits phone, cards, and keys. A medium bag adds a compact wallet and lipstick. Large totes fit a laptop, notebook, and more. Check dimensions in each product description.
Are the hardware and zippers durable?
All hardware is inspected for quality. Zippers are tested for smooth operation and clasps for secure closure. Hardware is typically gold-tone or silver-tone metal depending on the design.